BookPoints and The Galecia Group are deeply committed to protecting both patron and library privacy.  Our privacy policy is very simple:

• We'll never access individual patron information unless you first ask us to for specific technical support request, and then only for solving that particular request.
• We'll never sell, transfer, give away, or do anything else with patron information.
• We'll never sell, transfer, give away, or do anything else with your library/staff contact information.

For our hosted libraries, we do need to occasionally examine your site's administrative section to keep the site secure and well-maintained.  We may examine aggregate data or logs for this purpose.  For an example, we may periodically check to see how many readers are on each of our sites so that we can make sure every site has enough server and network capacity.  But in that example, we'd only look at the total number of readers -- not any individual reader or user information.